Service Desk

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The Service Desk is staffed by highly dedicated full time technicians who offer quality service to the Law School community. We provide service and support for a wide variety of technology resources at the Law School, including:

  • software
  • computers
  • printers
  • scanners
  • other computer-related equipment

The Service Desk maintains all of the Law School’s student computers and network printers located in the Law Library study spaces and throughout the student organization offices. We also maintain all classroom computers and the two computer labs located in the Law Library.

Our services include walk-in technical support for Law School faculty, students, librarians, administrators and staff, as well as technical support via telephone, email and remote access. Remote access, which is available for on-campus Law School computers, maximizes our ability to respond to computer concerns efficiently. The computer user must grant permission to our staff before we can establish a remote session in order to resolve the issue at hand. Should any member of the faculty or staff prefer a desk-side visit, or if their computer requires hands-on service, we respond quickly to the call with a personal visit.

All service requests that cannot be handled immediately at the Service Desk are entered, updated and monitored in our ticket tracking system. This includes requests that require the work of members of other IT department units including A/V Services, Network Operations, Application Development and Technology Procurement.

Please call us or stop by if you have any questions or concerns.

The Information Technology Service Desk, located in Room C-118 in the Law Library, provides computing assistance to members of the Law School community. The staff can also be reached by calling 305-284-3000 or by e-mailing help@law.miami.edu.

The Service Desk hours are:

Monday - Friday
Saturday
Sunday

8:00 a.m. - 8:00 p.m.
10 a.m. - 6:00 p.m.
12 p.m. - 8 p.m.

UPRINT UPDATE

Please read this important information for law students for fall 2013.

IMPORTANT EXAM4 UPDATE

The following systems are supported:

  • Microsoft Windows 8 (excluding Surface Pro)
  • Windows 8.1
  • Microsoft Windows 7
  • Microsoft Windows Vista
  • Apple OS X 10.8 "Mountain Lion" (current)
  • Apple OS X 10.9 Mavericks

The following systems are not supported:

  • Microsoft Windows XP and earlier
  • Apple Macintosh OS X 10.4 Tiger and earlier
  • Apple Macintosh OS X 10.5 Leopard on a non-Intel machine
  • Apple OS X 10.5 "Leopard" (Intel only)
  • Linux
  • Chromebooks
  • Microsoft Surface (incl. Pro)
  • Virtual operating systems (VMs)
  • Apple iDevices (iPad, iPhone, etc.)

For more info visit: www.exam4.com


FOR NEW STUDENTS

PDF iconStudent Account Information

PDF iconStudent Wireless Registration

UPrint Information


FREQUENTLY ASKED QUESTIONS

PDF iconFaculty Outlook Access

PDF iconWireless Access

PDF iconStudent E-mail Account

Remote Access

UM Software Licencing and Distribution Policies