Network Systems Status Archive
October 21, 2008 –INTERRUPTION OF SERVICE
Service: |
Internet interruption |
Duration: |
Approximately 20 minutes beginning at 3:45 p.m. |
Description: |
An internet outage affecting the entire Gables campus occurred. This affected access to the internet within the University and it affected access to the law school website. |
October 10, 2008 – INTERRUPTION OF SERVICE
Service: |
Law School website |
Duration: |
Approximately 8 hours beginning at 12:00 a.m. |
Description: |
During the regular scheduled maintenance, updates to the web server caused an interruption in internet access to our website. The problem occurred at approximately 12:00 a.m. and was corrected at approximately 8:15 a.m. |
October 9, 2008 – PLANNED INTERRUPTION OF SERVICE
Service: |
Network accounts for Faculty, Administrators and Staff. |
Duration: |
Approximately 1- 2 hours beginning at 10:00 p.m. |
Description: |
Information Technology will conduct some minor modifications to Law School network accounts. This work is necessary for implementation of the new enterprise document scanning solution. After several months of working with Ricoh, we have developed a way to allow you to automatically save your scanned documents to your H drive. When you scan documents on the large multifunctional Ricoh devices, they will be stored on your H drive in the ‘1-Scanned Documents” folder. We will create the “1-Scanned Documents” folder during the maintenance period Thursday evening. Please log off your workstation by 9:55 p.m. to avoid possible data corruption. |
September 19, 2008 – PLANNED INTERRUPTION OF SERVICE
Service: |
All network computer facilities at the Law School and remote access. |
Duration: |
Approximately 1- 5 minutes beginning at 12:00 a.m. |
Description: |
The network switch providing the uplink to central University’s network will require a reboot. This is part of the UPrint project to be implemented at the Law School in the near future. During this time there will be no access to the internet, the law school website, email and all network drives. All incoming email received while the system is down will be queued and delivered to your mailboxes when services are restored. Please log off your workstation by 9:45 p.m. to avoid possible data corruption. |
September 12, 2008 – PLANNED INTERRUPTION OF SERVICE
Service: |
Wireless Canes Access |
Duration: |
Approximately 1 hour beginning at 5:00 a.m. |
Description: |
The University’s IT department will upgrade multiple wireless access points throughout the Gables campus. During this time, there will be intermittent disruptions to Wireless Canes. |
September 12, 2008 – PLANNED INTERRUPTION OF SERVICE
Service: |
All network computer facilities at the Law School and remote access. |
Duration: |
Approximately 1- 5 minutes beginning at 12:00 a.m. |
Description: |
The network switch providing the uplink to central University’s network will require a reboot. This is part of the UPrint project to be implemented at the Law School in the near future. During this time there will be no access to the internet, the law school website, email and all network drives. All incoming email received while the system is down will be queued and delivered to your mailboxes when services are restored. Please log off your workstation by 9:45 p.m. to avoid possible data corruption. |
August 7, 2008 – PLANNED INTERRUPTION OF SERVICE
Service: |
All network computer facilities at the Law School and remote access |
Duration: |
Approximately 1- 2 hours from 10:00 p.m. to 12:00 a.m. |
Description: |
Due to necessary replacement of the core network switch located in the server room, the network will be brought down on Thursday August 7th beginning at 10:00 p.m. until 12:00 a.m. During this time there will be no access to the internet, the law school website, email and all network drives. All incoming email received while the system is down will be queued and delivered to your mailboxes when services are restored. Please log off your workstation by 9:45 p.m. to avoid possible data corruption. Please visit www2.law.miami.edu to see updates on the progress of the maintenance taking place. |
June 18, 2008 – PLANNED INTERRUPTION OF SERVICE
| Service: | Wireless Canes network |
| Duration: | Approximately 1 hour from 6:00 p.m. to 7:00 p.m. |
| Description: | We have been informed by the University’s Telecommunications Department that there will be a disruption of service on the Wireless Canes network beginning at 6:00 PM. Software updates will be applied to wireless controllers and access points throughout the Gables campus to accommodate growth and future enhancements of the wireless network. This disruption will have sporadic 1-2 minutes outages and is expected to have a duration of 1 hour. |
May 29, 2008 – PLANNED INTERRUPTION OF SERVICE
| Service: | All network computer facilities at the Law School and remote access |
| Duration: | Approximately 5.5 hours from 8:30 p.m. to 2:00 a.m. |
| Description: | Due to necessary maintenance on the air conditioner located in the server room, the network will be brought down on Thursday May 29th beginning at 8:30 p.m. until 2:00 a.m. During this time there will be no access to the internet, the law school website, email and all network drives. All email received while the system is down will be queued and delivered to your mailboxes when services are restored. Please log off your workstation by 8:30 p.m. to avoid possible data corruption. |
May 29, 2008 –INTERRUPTION OF SERVICE
| Service: | Email and internet |
| Duration: | Approximately 15 minutes from 11:50 a.m. to 12:05 p.m. |
| Description: | Due to a connection failure on the switch, internet and email services were affected. The connection on the switch was restored. All email received while the system was offline was queued and delivered to the mailboxes when services were restored. |
MARCH 22-23, 2007 – INTERRUPTION OF SERVICE
| Service: |
Student Email |
| Duration: | Approximately 19.5 hours. |
| Description: |
Due to a system problem the student email server was largely inaccessible from 4pm on March 22 until 11:30am on March 23. All email received while the system was off line was queued and delivered to mailboxes when services were restored. |
NOVEMBER 12, 2006 – PLANNED INTERRUPTION OF SERVICE
| Service: |
G: Drive – The Network Share Drive |
| Duration: | Approximately 8 hours. |
| Description: |
Due to necessary system maintenance (installation of a newly released firmware upgrade) the G: drive will be offline on Sunday, November 12th, beginning at 10:00 p.m. The G: drive will be back online by 6:00 a.m. on Monday, November 13th. Please do not attempt to open or update documents stored on the G: drive during this period. |
NOVEMBER 9, 2006 – PLANNED INTERRUPTION OF SERVICE
| Service: |
Primary Law School Website |
| Duration: | Approximately 30 minutes. |
| Description: |
Due to necessary maintenance, the primary website (www.law.miami.edu) will be unavailable from 10:00-10:30 PM. |
April 7, 2006 – Interruption Faculty/Staff Network Printing
| Service: |
Faculty/Staff Print Server |
| Duration: | Approximately 20 minutes. |
| Description: |
The faculty/staff print server froze at approximately 1:00 p.m. The server was rebooted and network printing services were restored at 1:20 p.m. |
April 1-7 , 2006 – Intermittent Interruption of Remote Access to Faculty/Staff File Servers
| Service: |
Faculty/Staff NetStorage |
| Duration: | Intermittent interruptions over a period of six days. |
| Description: |
The server that provides remote access to files stored on the network for faculty and staff went offline on Saturday, April 1. It was rebooted but continued to show instability over the next four days. After two unsuccessful maintenance procedures on April 6, the server was successfully reinstalled on April 7. It was back online at approximately 12:00 p.m. |
March 31, 2006 – Interruption of Service
| Service: |
Faculty/Staff Network Login |
| Duration: | Approximately 15 minutes |
| Description: |
The primary Faculty/Staff network authentication server experienced a hardware malfunction at approximately 8:00 am. The login function was redirected to another server. Users who attempted to login during the 15 minutes immediately after the hardware failure received an error message. Users who reported problems with their initial login attempts were contacted and were then able to login. |
February 28, 2006 - Interruption of Faculty/Staff Email Service
| Service: |
Faculty/Staff Email Server |
| Duration: | 19 ½ Hours |
| Description: |
The Faculty/Staff email server went offline overnight because of a processor failure. This was likely related to the outage that occurred over the weekend. Diagnostics and repairs were completed and the server was brought back online at 8 PM. |
February 25-26, 2006 - Intermittent Interruption of Faculty/Staff Email Service
| Service: |
Faculty/Staff Email Server |
| Duration: | The server was offline for approximately 18 hours during a 29 hour period beginning at 4:00 AM on February 25. |
| Description: |
The Faculty/Staff email server went offline after a routine overnight backup at 4:00 AM on Saturday morning. The server was rebooted and was online again at 10:00 AM. However, the server rebooted itself and showed other signs of instability during the day. At 8:00 PM the server went offline again and additional diagnostics were performed. On Sunday morning, an IBM technician identified a communications failure between the server hardware and the operating system. Maintenance was performed and the server has been back online and functioning properly since 9:20 AM on Sunday. Email directed at the faculty/staff email server when it was offline was queued on an external server and delivered when our server came back online. |
January 27-28, 2006 - Interruption of Some Email Services
| Service: |
Faculty/Staff Email Server |
| Duration: | Approximately 18 hours |
| Description: | One of the email databases required additional maintenance due to the denial of service attack that occurred on January 26. Law School staff were unable to access their email accounts from 3:30 p.m. on January 27 until 8:30 a.m. on January 28. Faculty and senior administrators had access to their email accounts and could send and receive email within the Law School. Inbound and outbound external email was queued during this period and delivery began at approximately 8:30 a.m. on January 28. Delivery of all queued messages could take several hours to be completed. Student email was not affected by this interruption of service. |
January 26, 2006 - Outage
| Service: |
Faculty/Staff Email Server |
| Duration: | Approximately 1 hour |
| Description: | A denial of service attack was directed at our faculty/staff email server. Maintenance procedures were conducted and the server was rebooted. |
January 13, 2006 - Outage
| Service: |
Coral Gables Campus Internet Connection |
| Duration: | Approximately 20 minutes |
| Description: | Internet connection was lost on the Coral Gables Campus. The University’s Internet Service Provider experienced a cable cut. Internet traffic had to be diverted to the backup Internet carrier. Once the network is stable with the Primary Internet Provider’s network, University IT will transfer the internet traffic back. This should not cause any more outages or slowdowns. |
January 4, 2006 - Outage
| Service: |
Staff Login Server |
| Duration: | Approximately 2 hours from 7:30 AM to 9:30 AM |
| Description: | Services were halted on the server hosting this service. Staff members were unable to login to their workstations. Diagnostics were performed and services were re-enabled and login connectivity was re-established. |
December 10, 2005 - Outage
| Service: | Law School Webserver |
| Duration: | Service was unavailable off campus from approximately 8:13AM to 12:00PM |
| Description: | Website access from external locations outside the Law School was unavailable for approximately 4 hours. The source of problem was identified to be the firewall software and has since been addressed. |
December 9, 2005 - Outage
| Service: | Law School Webserver |
| Duration: | Service was unavailable off campus from approximately 9:00AM to 1:00PM |
| Description: | Website access from external locations outside the Law School was interrupted for approximately 4 hours. |
December 3, 2005 - Outage
| Service: | Faculty/Staff E-mail Server |
| Duration: | Service was down from 4:08PM and back up at 4:18PM |
| Description: | Due to a heavy influx of targeted spam email traffic, the process that controls the log files on the email server halted. The process was re-enabled and email connectivity was re-established. |
November 28, 2005 - Outage
| Service: | Faculty/Staff E-mail Server |
| Duration: | Service was down from 6:00 PM and back up at 6:30 PM. |
| Description: | Services were automatically halted on the server hosting this service. Services were re-enabled and e-mail connectivity was re-established. |
October 14, 2005 - Campus-Wide Computing Interruptions
| Service: | Internet and Email Access |
| Duration: | 50 minutes |
| Description: | Unexpected interruption of internet and email affecting the different parts of the Gables campus. |
October 12, 2005 - Campus-Wide Computing Interruptions
| Service: | Internet and Email Access |
| Duration: | Intermittently for 3-5 hours where each interruption will last for approximately 15-30 min. |
| Description: | University IT department will be performing campus-wide network testing beginning at 5:00 p.m. There will be intermittent interruptions in the connection between the Law School network and the rest of the University computer systems. These interruptions will also result in loss of the Law School’s connection to the Internet and Email. WirelessCanes access and the Richter library will also be impacted. |
September 29, 2005 - Service Interruption
| Service: | Access to documents stored on the student file server |
| Duration: | Approximately 3 hours from 12:00 p.m. to 3 p.m. |
| Description: | One of our student file servers malfunctioned at about 12 p.m. It was rebooted and additional maintenance was performed. During the outage, students did not have access to documents stored on the network file server. |
September 28-29, 2005 - Server Outage
| Service: | Faculty/staff e-mail server |
| Duration: | 1 1/2 days |
| Description: | The faculty/staff e-mail server went offline on September 28 at approximately 12:00 p.m. IBM technicians identified a hardware malfunction on the server. Hardware maintenance was completed at 12:37 a.m. and the server came back online. At approximately 8:30 a.m. on September 29, the morning the server began to exhibit latency again. IBM technicians determined that one incompatible hardware component that was installed by IBM during the server assembly was responsible for the server malfunction. The component was replaced at approximately 6:00 p.m. and server performance returned to normal. |
September 27, 2005 - Server Outage
| Service: | Faculty/staff e-mail server |
| Duration: | Approximately 1 1/2 hours |
| Description: | The server malfunctioned at approximately 4:00 p.m. It was rebooted and diagnostic tests identified a component of the server software that was not functioning normally. The problem was addressed and the server was brought back online at approximately 5:30 p.m. |
August 12-13, 2005 – Planned Interruption of Network Services
| Service: | All network computer facilities at the Law School and remote access to e-mail and NetStorage were unavailable at 6:00 p.m. – 8:00 a.m. Access to some e-mail accounts was unavailable until 11:45 a.m. |
| Duration: | Approximately 18 hours. |
| Description: | Access to all computer facilities at the Law School and remote access to e-mail and NetStorage was unavailable from 6:00 p.m. on Friday, August 12, 2005 until 8:00 a.m. on Saturday, August 13. The extended maintenance period was necessary for replacement of several e-mail and network administration servers. Remote access to the Law School web site and Baron (the Law Library’s online catalog) continued to be available during the maintenance period. The migration of faculty and staff e-mail accounts was completed at 11:45 a.m. on Saturday, August 13. All other services were back online at 8:00 a.m. |
August 11, 2005 – Planned Interruption of Network Services
| Service: | All network computer facilities at the Law School and remote access to e-mail and NetStorage were unavailable at 6:00 p.m. – 12:00 a.m. |
| Duration: | Approximately 6 hours. |
| Description: | Access to all computer facilities at the Law School and remote access to e-mail and NetStorage were unavailable from 6:00 p.m. on Thursday, August 11, 2005 until 12:00 a.m. on Friday, August 12. The extended maintenance period was necessary for replacement of several e-mail and network administration servers. Remote access to the Law School web site and Baron (the Law Library’s online catalog) continued to be available during the maintenance period. |
July 23, 2005 - Interruption of Faculty/Staff E-mail Service
| Service: | The faculty/staff e-mail server |
| Duration: | Approximately 3 hours |
| Description: | The server began to perform unreliably at approximately 7:00 p.m. It was rebooted at 8:10 p.m. and required additional maintenance before it came back online at 10:00 p.m. |
June 30, 2005 - Access to Website for BellSouth DSL Users
| Service: | Access to University of Miami website's, including UM Law website, for BellSouth DSL users. |
| Duration: | Unavailable for some period in the morning of June 30, 2005. |
| Description: | University IT informed Law School IT that UM employees using BellSouth DSL may have not have been able to access the UM website's. BellSouth resolved the problem by 11:30 a.m., according to University IT. |
June 17, 2005 - Spitfire Server Down
| Service: | The former faculty and staff e-mail server, Spitfire, malfunctioned early in the morning and went off line. |
| Duration: | Approximately 4 days. |
| Description: | The former faculty and staff e-mail server (Spitfire) malfunctioned early in the morning of June 17. Duration lasted approximately 4 days. Many faculty and staff members still have e-mail messages from before Fall 2003 stored on Spitfire. This problem does not affect access to e-mail stored on the current faculty/staff e-mail server or in the new e-mail archive vault. In addition, three faculty members relied on Spitfire for other services; these faculty members have been contacted about alternative arrangements. |
May 2, 2005 - Intermittent Interruption of Service
| Service: | Network login for faculty, staff and students. |
| Duration: | Intermittent over a period of approximately 1 hour. |
| Description: | Some faculty staff and students who attempted to log in to their network accounts at 8:50 – 9:50 a.m. were unable to connect to the network. Computer users who had already logged in were not affected. Some individuals also successfully logged in to the network in the period during which the problem occurred. It appears that a server involved in the authentication and login process was affected during the network backup on Sunday night resulting in some unstable performance during the morning time period when there is a high volume of network login activity. A total of 18 computer users (4 faculty, 10 staff and 4 students) experienced problems accessing their network accounts during the service interruption. Rebooting 2 servers corrected the problem. |
March 25, 2005 - Outage
| Service: | Some faculty and staff were not able to access their files stored on the F: and G: drives. Network printing was also offline for a short period of time. |
| Duration: | Access to the F: and G: drives was interrupted for approximately 2 hours. Network printing was interrupted for approximately 30 minutes. |
| Description: | Access to the F: and G: drives was interrupted for some faculty and staff for approximately 2 hours beginning at 8:00 a.m. Some faculty and staff members did not encounter problems accessing the F: and G: drives. Network printing was offline for approximately 30 minutes beginning at 8:45 a.m. It appears that a process that was initiated on some of the servers during the network maintenance period on March 24, 2005 interfered with the proper performance of one of the file servers. The problem with the file server also caused a brief interruption in the services provided by the print server. The process that interfered with the performance of the file server was disabled and it will not be restarted until the cause of the problem has been identified and resolved. |
March 22, 2005 - Planned Interruption of Service
| Service: | Access to faculty and staff computers at the Law School and remote access to F: and G: drives through NetStorage. Student printing. |
| Duration: | Approximately ½ hour, from 11:00 - 11:30 p.m. |
| Description: | It was necessary to install an emergency patch to the backup software on all of our Novell servers. The patch is related to the new network backup system that was recently installed. The consulting engineer who is assisting with the fine-tuning of the new backup facilities advised us that we should not wait until the next scheduled maintenance period to install the patch. During the service interruption, faculty and staff were not able to use their computers at the Law School and students were not able to use network printing services. |
February 21-22, 2005 – Outage
| Service: | Delivery of incoming e-mail messages originating outside of the Law School. |
| Duration: | Approximately 12 hours. The service went down late in the evening on February 21 and was restored at approximately 10:00 a.m. on February 22. |
| Description: | The server that routes incoming e-mail originating outside of the Law School went offline late in the evening. This caused incoming messages from outside of the Law School to be queued on an alternate server. When the service was restored in the morning, delivery of the queued messages was initiated. This process may take several hours to complete. The outage did not affect delivery of messages sent within the Law School or messages sent from the Law School directed to recipients outside of the Law School. |
February 17, 2005 - Outage
| Service: | Staff E-mail Server |
| Duration: | Service was down from 2:07 PM and back up at 2:13 PM. |
| Description: | Services were automatically halted on the server hosting this service. Services were re-enabled and e-mail connectivity was re-established. |
February 16-18, 2005 - Outage
| Service: | Web Access to Student Email from off campus. |
| Duration: |
Service was offline for approximately 46 hours beginning at 4 PM on February 16, 2005. |
| Description: | Web access to student email (from off-campus only) was interrupted. Service was restored at approximately 2 PM on February 18, 2005. |
February 3, 2005 - Planned Interruption of Service
| Service: | Baron – The Law Library Online Catalog |
| Duration: | Baron was offline from 8:00 a.m. – 8:00 p.m. |
| Description: | The Baron database was moved to a new, more powerful server. During the time necessary for the migration, Baron was not be accessible either at the Law School or from remote locations. |
January 7, 2005 – Outage
| Service: | Coral Gables campus Internet connection |
| Duration: | The outage began at approximately 12:25 p.m. and lasted approximately 30 minutes |
| Description: | Internet connectivity between the Coral Gables campus and all external sites was unavailable during the outage. During the outage, e-mail messages could be exchanged within the Law School and between the Law School and other Coral Gables e-mail servers. External incoming and outgoing e-mail messages were queued during the outage and delivered once the campus Internet service was reestablished. External access to the Law School web, e-mail and NetStorage servers was unavailable during the outage. |
December 7, 2004 - Planned Interruption of Service
| Service: | Faculty and staff access to computers at the Law School |
| Duration: | Approximately six hours, 12:00 a.m. – 6:00 a.m. |
| Description: | Server maintenance necessary as follow-up to the installation of the new print server was performed. The maintenance included work necessary to bring the NetStorage server back online and resetting account logins on the faculty file server. |
December 5-7, 2004 - Outage
| Service: | NetStorage (Remote access to F: and G: drives for faculty and staff) |
| Duration: | NetStorage was offline December 5 at approxmately 12 noon - December 7 at approxmately 10 am. |
| Description: | NetStorage was unavailable due to changes that were necessary for the deployment of a new print server. The NetStorage server was back online at approxmately 10 am. |
December 1-4, 2004 - Outage
| Service: | Faculty/staff/student print server |
| Duration: | 3 days: December 1 at 1:00 p.m. – December 4 at 12:30 p.m. |
| Description: | The network print server malfunctioned on December 1, 2004. Attempts to repair the server by Law School network staff and an onsite Novell engineer were unsuccessful. While work was underway, alternative printing arrangements were made for faculty, faculty assistants, library personnel, students and some administrative offices. Network print services were installed on a new server and restored on December 4, 2004. |
November 30, 2004 - Outage
| Service: | Faculty/Staff E-mail Server |
| Duration: | Approximately 20 minutes: 2:20–2:40 p.m. |
| Description: | The e-mail server had to be rebooted to restart an essential program that is resident on the server. |
November 24, 2004 - Outage
| Service: | Faculty/Staff E-mail Server |
| Duration: | Approximately 2 hours: 3:00-4:50 p.m. |
| Description: | An influx of virus-infected messages and the resulting non-delivery messages generated after the infected messages were intercepted and blocked caused the e-mail server to freeze at approximately 3:00 p.m. It was necessary to reboot the server. E-mail service was restored at 4:50 p.m. |
