IT Faculty/Staff Services & Online Manuals

The UMIT Service Desk and Desktop Support Services team provides technical assistance for desktop and network related issues for faculty and staff. The team is comprised of staff with a diverse set of skills and expert working knowledge on many topics relating to desktop configuration and management.  When contacting the UMIT Service Desk via phone, you will speak to a technician who can perform tier 1 troubleshooting where they will listen to the problem and determine if it is something that can be resolved over the phone, or if it requires an in-person visit from a technician.  Many issues can be resolved over the phone by utilizing a remote access application.  The remote access application maximizes UMIT’s ability to respond to computer concerns efficiently.  The computer user must grant permission to UMIT staff before service staff can establish a remote session.

If the issue cannot be resolved, the ticket will be re-assigned to a desktop support technician for an in-person site visit.  All interactions will be logged, and an incident ticket number will be generated and provided to you.  An email with the incident ticket number will be emailed to you.

 List of Law IT, UMIT Service Desk, and UMIT Desktop Support Services

Law IT provides the following services to law faculty and staff: 

  • Order new telephones & computer hardware
  • Assist with use of software products
  • Assist with law school specific collaboration site creation and site assistance
  • Provide classroom and audiovisual technology support
  • Provide distance education technology support
  • Assist with law school specific and customized systems and database solutions tailored to specific business needs

For assistance for these services, please call 8-3000 or email help@law.miami.edu.

UMIT provides the following services to all faculty and staff at the University:

  • hardware support for devices
  • imaging of desktop devices
  • deployment and replacement of desktop devices
  • domain access for central management
  • configuration of mobile devices

For assistance for these services, please call 8-6565 or email itsupportcenter@miami.edu.

Employee Discount Program
All University of Miami employees are eligible to receive discounts on a number of products including Dell and Apple. Click here for a list of products and services with available discounts

Technology by Classroom
Click here for a list of technology by classroom available at the law school. 

Manuals

General

Law library maps

What applications are included on the faculty, administration and staff computers

How to configure your laptop to access the university's wireless network

How to backup your data to the network, USB thumb drive or a DVD/CD

How to set up my printer as the default printer on my computer

How to change default print job settings

How can I change my Law School account password while in the office?

How to use Malwarebytes

Computer Based Training via lynda.com (Free "how-to-use" the latest software products and applications.)

E-mail

Instructions on how to use the Law School class e-mail lists

How to access your Law School email remotely (faculty)

How to access your Office 365 email remotely (faculty)

How do I configure my iOS device to access my Law School e-mail?

How do I configure my Android device to access my law school email?

How do I configure my device for my Office 365 email (iOS/Android)?

How do I configure Outlook at home to connect to my Law School email?

How do I configure my Outlook at home for Office 365 (Outlook 2016/2011)?

Adobe

How to combine multiple PDF documents

How to create PDF documents using Acrobat

How to create PDF documents using Microsoft Word

Microsoft Office

Microsoft Office 2010 Training & Tutorials

Microsoft E-Learning Computer Based Learning

Use mail merge to create and print letters and other documents

I am on Office 365, where can I find information on Office 365?

Remote Access

Instructions on how to connect remotely to the Law School

How to access Power Term remotely

How do I connect remotely to my Law School network resources using a Mac?

How can I change my Law School account password remotely?

For More Information

For assistance for these services, please call 8-6565, or email itsupportcenter@miami.edu, or open an incident at www.uservice.miami.edu.